“QualPro did a superb operational audit of our billing activity and outpatient scheduling processes. From this CEO’s point of view, getting an external critique of what we did or didn’t do against our own policies was important to know. And it was not a long, protracted, process-dominated ordeal. The use of multiple interventions and mathematical formulas were necessary for their studies, but the engagement, feedback, [and] input and solicitation of ideas [were] just as important.”
Truman Medical Centers, John Bluford, President & CEO