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American Express: Improving Outbound Telemarketing Profitability

  CLIENT PROFILE American Express Accounts for 24% of credit card transactions in the U.S.   CLIENT NEEDS Improve its outbound telemarketing program without hurting brand image   BREAKTHROUGH RESULTS 300% increase in conversion rates $11.7 million increase in profits [...]

Visa: Launching an Aggressive, Integrated Marketing Campaign

    CLIENT PROFILE Visa Holds substantial portion of credit card market and over half the debit card market   CLIENT NEEDS Successfully launch new product with aggressive marketing campaign directed at existing card holders   BREAKTHROUGH RESULTS 30% increase [...]

Valspar: Reducing Changeover Time

  CLIENT PROFILE Valspar International manufacturer of paint and coatings 10,000 employees   CLIENT NEEDS Improve powder production line changeover time across three plants to meet high customer demand   BREAKTHROUGH RESULTS Reduced changeover time 44% across three plants Saved [...]

BASF: Optimizing Yield

  CLIENT PROFILE BASF World's largest chemical producer 112,000+ employees   CLIENT NEEDS Increase reactor yield without added capital expenditure   BREAKTHROUGH RESULTS 0.7% increase in yield Decreased extraction of tower washes Ultimately saved $4.1 million per year   BASF: [...]

LMU: Improving Quality of Applicants

  CLIENT PROFILE Lincoln Memorial University Harrogate, TN 1,699 enrolled undergraduate students   CLIENT NEEDS Increase quality of student applications   BREAKTHROUGH RESULTS 94% increase in students with ACT scores of 24 and greater 50% increase in students with an [...]

LMU: Increasing Alumni Donation

  CLIENT PROFILE Lincoln Memorial University Harrogate, TN 1,699 enrolled undergraduate students   CLIENT NEEDS Increased alumni donation dollar amounts   BREAKTHROUGH RESULTS Doubled alumni donations in less than 6 months   LMU: Increasing Alumni Donations Background Lincoln Memorial University [...]

Big Lots

Big Lots, Inc. Background Big Lots, Inc. is a Fortune 500 retail corporation headquartered in Columbus, Ohio. Founded in 1967, Big Lots employs over 37,000 individuals in approximately 1,400 department store locations across the United States and Canada. The retailer [...]

Financial Services Expertise

Overview & Focus Areas Breakthrough Results What Our Clients Have to Say Overview and Focus Areas QualPro’s MVT® Process is a trusted tool used by some of the most successful financial service institutions in the world. We help our financial [...]

Education Expertise

Overview & Focus Areas Breakthrough Results What Our Clients Have to Say Overview and Focus Areas Educational institutions across the United States have used QualPro's MVT® Process to achieve breakthrough improvements in student enrollment and university advancement. Our focus on [...]

Telecommunications Expertise

Overview & Focus Areas Breakthrough Results What Our Clients Have to Say Overview and Focus Areas Leading telecommunications companies across the country trust QualPro’s MVT® Process to achieve breakthrough improvements in customer care, network operations, and process efficiency. By testing [...]