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AT&T: Reducing Length of Billing Process

  CLIENT PROFILE AT&T Multinational telecommunications company Headquartered in Dallas, TX   CLIENT NEEDS Reduce time to print, enclose, and mail customer bills   BREAKTHROUGH RESULTS 60% decrease in key time measures $10 million in annual savings   AT&T: Reducing [...]

Citibank: Improving Customer Retention and Increasing Sales

    CLIENT PROFILE Citibank Consumer banking division of Citigroup Operate over 3,700 branches in 30+ countries   CLIENT NEEDS Improve operating efficiency by reducing the average call-handling time, increasing sales, and improving customer retention   BREAKTHROUGH RESULTS Achieved a [...]

Pilot Flying J: Improving In-Store Sales and Margins

    CLIENT PROFILE Pilot Flying J Headquartered in Knoxville, TN North America‚Äôs largest travel center operator and largest diesel fuel provider to truckers   CLIENT NEEDS Increase in-store sales by reevaluating in-store strategies   BREAKTHROUGH RESULTS 4.2% in-store sales [...]

Lowe’s: Increasing Preprint Ad Effectiveness

    CLIENT PROFILE Lowe's Companies, Inc. Second largest retail home improvement chain in the world 160,000+ employees   CLIENT NEEDS Identify most effective preprint advertising to increase in-store sales   BREAKTHROUGH RESULTS Reduced advertising expenses by $50 million   [...]

Big Lots: Improving Sales and Margins

  CLIENT PROFILE Big Lots, Inc. Headquartered in Columbus, OH 37,000+ employees   CLIENT NEEDS Increase marketing return on investment (ROI)   BREAKTHROUGH RESULTS $150 million in additional annual sales Improved gross margin ROI by a ratio of 14 to [...]

Boise Cascade Company: Reducing Costs

  CLIENT PROFILE Boise Cascade Company Leading pulp and paper company Established in 1957   CLIENT NEEDS Uncover reasons for high production costs   BREAKTHROUGH RESULTS Achieved annual savings of $1.5+ million   Boise Cascade Company: Reducing Costs Background Boise [...]

Mohawk: Improving Sales and Reducing Time to Market for a New Product

  CLIENT PROFILE Mohawk Fine Papers Fourth-generation, family-owned paper producer   CLIENT NEEDS Redesign product and launch successfully in minimal time   BREAKTHROUGH RESULTS 33% increase in sales 67% decrease in time required to deliver product to market   Mohawk: [...]

UnitedHealthcare: Reducing Hospitalizations

  CLIENT PROFILE UnitedHealthcare Largest single health carrier in the U.S.   CLIENT NEEDS Improve case management process and reduce the number of hospitalizations   BREAKTHROUGH RESULTS 12.7% reduction in hospitalizations   UnitedHealthcare: Reducing Hospitalizations Background UnitedHealthcare is an operating [...]

BJC HealthCare: Reducing Hypoglycemic Events

    CLIENT PROFILE Lincoln Memorial University Harrogate, TN 1,699 enrolled undergraduate students   CLIENT NEEDS Increased alumni donation dollar amounts   BREAKTHROUGH RESULTS Doubled alumni donations in less than 6 months   BJC Healthcare: Reducing Hypoglycemic Events Background BJC [...]

Anthem: Increasing Engagement in Disease Management Program

    CLIENT PROFILE Anthem, Inc. One of the largest health benefits companies in the U.S.   CLIENT NEEDS Increase disease management program engagement by at least 10%   BREAKTHROUGH RESULTS 24% increase in initial engagement 27% increase in sustained [...]