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AT&T: Reducing Length of Billing Process

  CLIENT PROFILE AT&T Multinational telecommunications company Headquartered in Dallas, TX   CLIENT NEEDS Reduce time to print, enclose, and mail customer bills   BREAKTHROUGH RESULTS 60% decrease in key time measures $10 million in annual savings   AT&T: Reducing [...]


Citibank: Improving Customer Retention and Increasing Sales

    CLIENT PROFILE Citibank Consumer banking division of Citigroup Operate over 3,700 branches in 30+ countries   CLIENT NEEDS Improve operating efficiency by reducing the average call-handling time, increasing sales, and improving customer retention   BREAKTHROUGH RESULTS Achieved a [...]


Pilot Flying J: Improving In-Store Sales and Margins

    CLIENT PROFILE Pilot Flying J Headquartered in Knoxville, TN North America’s largest travel center operator and largest diesel fuel provider to truckers   CLIENT NEEDS Increase in-store sales by reevaluating in-store strategies   BREAKTHROUGH RESULTS 4.2% in-store sales [...]


Lowe’s: Increasing Preprint Ad Effectiveness

    CLIENT PROFILE Lowe's Companies, Inc. Second largest retail home improvement chain in the world 160,000+ employees   CLIENT NEEDS Identify most effective preprint advertising to increase in-store sales   BREAKTHROUGH RESULTS Reduced advertising expenses by $50 million   [...]


Big Lots: Improving Sales and Margins

  CLIENT PROFILE Big Lots, Inc. Headquartered in Columbus, OH 37,000+ employees   CLIENT NEEDS Increase marketing return on investment (ROI)   BREAKTHROUGH RESULTS $150 million in additional annual sales Improved gross margin ROI by a ratio of 14 to [...]


Boise Cascade Company: Reducing Costs

  CLIENT PROFILE Boise Cascade Company Leading pulp and paper company Established in 1957   CLIENT NEEDS Uncover reasons for high production costs   BREAKTHROUGH RESULTS Achieved annual savings of $1.5+ million   Boise Cascade Company: Reducing Costs Background Boise [...]


UnitedHealthcare: Reducing Hospitalizations

  CLIENT PROFILE UnitedHealthcare Largest single health carrier in the U.S.   CLIENT NEEDS Improve case management process and reduce the number of hospitalizations   BREAKTHROUGH RESULTS 12.7% reduction in hospitalizations   UnitedHealthcare: Reducing Hospitalizations Background UnitedHealthcare is an operating [...]


BJC HealthCare: Reducing Hypoglycemic Events

    CLIENT PROFILE Lincoln Memorial University Harrogate, TN 1,699 enrolled undergraduate students   CLIENT NEEDS Increased alumni donation dollar amounts   BREAKTHROUGH RESULTS Doubled alumni donations in less than 6 months   BJC Healthcare: Reducing Hypoglycemic Events Background BJC [...]

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