CLIENT PROFILE International Paper Largest pulp and paper company in the world Established in 1898 and headquartered in Memphis, TN CLIENT NEEDS Improve customer order fulfillment Improve specific product attributes Optimize operation and setup of equipment Improve product [...]
CLIENT PROFILE DuPont One of the largest chemical companies in the world Plants in 90+ countries CLIENT NEEDS Dramatically reduce defect rates to avoid delayed shipments and major customer complaints BREAKTHROUGH [...]
CLIENT PROFILE Qwest US telecommunications company Headquartered in Monroe, LA CLIENT NEEDS Reduce service delivery cycle time to improve customer satisfaction BREAKTHROUGH RESULTS 30%+ reduction in service delivery cycle time [...]
CLIENT PROFILE Sauder Woodworking Co. Founded in 1953 America’s largest ready-to-assemble furniture manufacturer CLIENT NEEDS Reduce lamination rejects in ready-to-assemble furniture BREAKTHROUGH RESULTS Rejects reduced by 20% Annual savings of more than $1 million Sauder Woodworking: Reducing Lamination Rejects [...]
CLIENT PROFILE Elo Touch Solutions Producer of quality touchscreens CLIENT NEEDS Reduce reject and return rates by reducing the amount of paint “flecking” off coated surfaces BREAKTHROUGH RESULTS Defect rate reduced from 25% to 2% Elo [...]
CLIENT PROFILE Capstone Turbine Corporation Leading manufacturer of “clean-and-green” microturbine systems CLIENT NEEDS Reduce failure rate of a critical control valve BREAKTHROUGH RESULTS Control valve failures completely eliminated Expected control valve life increased to 25 years [...]
CLIENT PROFILE Deluxe Corporation One of the largest check printers in North America CLIENT NEEDS Reduce number of incorrect orders and improve customer satisfaction BREAKTHROUGH RESULTS 40% decrease in number of incorrect orders Deluxe Corporation: Reducing [...]
CLIENT PROFILE DuPont One of the largest chemical companies in the world Plants throughout the world CLIENT NEEDS Improve uptime and create a more stable process BREAKTHROUGH RESULTS 93% increase in uptime $18 million annual gain in [...]
CLIENT PROFILE Verizon Largest wireless communications service provider in the U.S. CLIENT NEEDS Reduce number of overdue bills and unnecessary billing inquiries BREAKTHROUGH RESULTS 22% decrease in late payments 9% decrease in billing inquiries Increased annual profit [...]
CLIENT PROFILE AT&T Multinational telecommunications company Headquartered in Dallas, TX CLIENT NEEDS Reduce time to print, enclose, and mail customer bills BREAKTHROUGH RESULTS 60% decrease in key time measures $10 million in annual savings AT&T: Reducing [...]