CLIENT PROFILE Citibank Consumer banking division of Citigroup Operate over 3,700 branches in 30+ countries CLIENT NEEDS Improve operating efficiency by reducing the average call-handling time, increasing sales, and improving customer retention BREAKTHROUGH RESULTS Achieved a [...]
CLIENT PROFILE Pilot Flying J Headquartered in Knoxville, TN CLIENT NEEDS Increase in-store sales by reevaluating in-store strategies BREAKTHROUGH RESULTS 4.2% in-store sales increase Pilot Flying J: Improving In-Store Sales and Margins Background Pilot Flying J [...]
CLIENT PROFILE Lowe's Companies, Inc. Second largest retail home improvement chain in the world CLIENT NEEDS Identify most effective pre-print advertising to increase in-store sales BREAKTHROUGH RESULTS Reduced advertising expenses by $50 million Lowe's: Increasing Preprint [...]
CLIENT PROFILE Big Lots, Inc. Headquartered in Columbus, OH CLIENT NEEDS Increase marketing return on investment (ROI) BREAKTHROUGH RESULTS $150 million in additional annual sales Improved gross margin ROI by a ratio of 14 to 1 [...]
CLIENT PROFILE Boise Cascade Company Leading pulp and paper company Established in 1957 CLIENT NEEDS Uncover reasons for high production costs BREAKTHROUGH RESULTS Achieved annual savings of $1.5+ million Boise Cascade Company: Reducing Costs Background Boise [...]
CLIENT PROFILE Mohawk Fine Papers Family-owned paper producer with mills in the U.S. and the Netherlands CLIENT NEEDS Redesign product and launch successfully in minimal time BREAKTHROUGH RESULTS 33% increase in sales 67% decrease in time required [...]
CLIENT PROFILE UnitedHealthcare Largest single health carrier in the U.S. CLIENT NEEDS Improve case management process and reduce the number of unnecessary hospitalizations BREAKTHROUGH RESULTS 12.7% reduction in unnecessary hospitalizations UnitedHealthcare: Reducing Unnecessary Hospitalizations Background UnitedHealthcare [...]
CLIENT PROFILE BJC Healthcare One of the largest nonprofit healthcare organizations in the U.S. CLIENT NEEDS Reduce the number of severe hypoglycemic events by 50% BREAKTHROUGH RESULTS 51.6% reduction in severe hypoglycemic events BJC Healthcare: Reducing [...]
CLIENT PROFILE Anthem, Inc. One of the largest health benefits companies in the U.S. CLIENT NEEDS Increase disease management program engagement by at least 10% BREAKTHROUGH RESULTS 24% increase in initial engagement 27% increase in sustained engagement [...]
CLIENT PROFILE American Express Accounts for a large portion of credit card transactions in the U.S. CLIENT NEEDS Improve its outbound telemarketing program without hurting brand image BREAKTHROUGH RESULTS 300% increase in conversion rates $11.7 million increase [...]