CLIENT PROFILE Deluxe Corporation One of the largest check printers in North America CLIENT NEEDS Reduce number of incorrect orders and improve customer satisfaction BREAKTHROUGH RESULTS 40% decrease in number of incorrect orders Deluxe Corporation: Reducing [...]
CLIENT PROFILE DuPont One of the largest chemical companies in the world Plants throughout the world CLIENT NEEDS Improve uptime and create a more stable process BREAKTHROUGH RESULTS 93% increase in uptime $18 million annual gain in [...]
CLIENT PROFILE Verizon Largest wireless communications service provider in the U.S. CLIENT NEEDS Reduce number of overdue bills and unnecessary billing inquiries BREAKTHROUGH RESULTS 22% decrease in late payments 9% decrease in billing inquiries Increased annual profit [...]
CLIENT PROFILE AT&T Multinational telecommunications company Headquartered in Dallas, TX CLIENT NEEDS Reduce time to print, enclose, and mail customer bills BREAKTHROUGH RESULTS 60% decrease in key time measures $10 million in annual savings AT&T: Reducing [...]
CLIENT PROFILE Citibank Consumer banking division of Citigroup Operate over 3,700 branches in 30+ countries CLIENT NEEDS Improve operating efficiency by reducing the average call-handling time, increasing sales, and improving customer retention BREAKTHROUGH RESULTS Achieved a [...]
CLIENT PROFILE Pilot Flying J Headquartered in Knoxville, TN CLIENT NEEDS Increase in-store sales by reevaluating in-store strategies BREAKTHROUGH RESULTS 4.2% in-store sales increase Pilot Flying J: Improving In-Store Sales and Margins Background Pilot Flying J [...]
CLIENT PROFILE Lowe's Companies, Inc. Second largest retail home improvement chain in the world CLIENT NEEDS Identify most effective pre-print advertising to increase in-store sales BREAKTHROUGH RESULTS Reduced advertising expenses by $50 million Lowe's: Increasing Preprint [...]
CLIENT PROFILE Big Lots, Inc. Headquartered in Columbus, OH CLIENT NEEDS Increase marketing return on investment (ROI) BREAKTHROUGH RESULTS $150 million in additional annual sales Improved gross margin ROI by a ratio of 14 to 1 [...]
CLIENT PROFILE Boise Cascade Company Leading pulp and paper company Established in 1957 CLIENT NEEDS Uncover reasons for high production costs BREAKTHROUGH RESULTS Achieved annual savings of $1.5+ million Boise Cascade Company: Reducing Costs Background Boise [...]
CLIENT PROFILE Mohawk Fine Papers Family-owned paper producer with mills in the U.S. and the Netherlands CLIENT NEEDS Redesign product and launch successfully in minimal time BREAKTHROUGH RESULTS 33% increase in sales 67% decrease in time required [...]